Shipping policy

We offer free standard delivery worldwide on all orders.

Please see our estimated delivery times below. These timeframes apply from the date your order has been dispatched, not from the date the order is placed.

UK Delivery

Standard delivery to UK addresses usually takes 5–15 working days from dispatch.

USA Delivery

Standard delivery to US addresses usually takes 5–15 working days from dispatch.

Rest of the World

Standard delivery to countries outside of the UK and USA usually takes 10–25 working days from dispatch, depending on the destination country.

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Order Processing

Before your order is dispatched, it needs to be picked, packed and prepared for shipment. This usually takes 1–7 business days.

Once your order has been dispatched, you will receive a shipment confirmation email with your tracking number.

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Couriers

For UK deliveries, our courier partners are usually Royal Mail or Evri.

For international orders, delivery partners may vary depending on the destination country.

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Delivery Delays

Most orders arrive well within the estimated delivery window, but occasional delays can happen due to customs, courier networks, busy seasonal periods or other circumstances outside of our control.

For this reason, our delivery times are estimates and cannot be guaranteed.

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Where We Source From

At Thorne & Rae, we carefully curate our jewellery collection from a trusted network of suppliers and manufacturers around the world.

Some items may be shipped directly from our international supplier partners, which allows us to offer a wider range of affordable, on-trend pieces while keeping delivery free worldwide.

Please keep the delivery estimates above in mind when placing your order.

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Express Shipping

At the moment, we do not offer express shipping. We know fast delivery is important and we are always looking at ways to improve our delivery options.